Cardiff & South Wales 24/7 Emergency Locksmith

Terms And Conditions

NO Callout Charge - Meaning 

This does not affect jobs for quotes that need a locksmith from James Cardiff Locksmith coming out to give an accurate price/quote but only jobs which require one of our locksmiths to attend an emergency where someone is locked out, or in need of one of our Emergency services.

Terms And Conditions of - NO Callout Charge

No Callout charge means on the basis of our price quoted we will not put on an additional FEE for being Called out. As many nationwide and some local Locksmith Companies do. 


James Cardiff Locksmith. Quote £100 to open the door on Emergency Job. Total = £100

Other locksmiths with Callout.  Quote £100 + Callout to open the door. Total =  £100 + £65 Callout = £165. As some companies try to make the price of the Callout hidden up until the invoice is handed over. 

This being said we do not charge Callout as a hidden rate. We do however charge the full amount on all Emergency jobs Were:-

  • The customer cancels on the way to the Emergency Job
  • The customer cancels when we arrive and the key is found
  • The customer cancels and we have left to attend the Emergency Job

At James Cardiff Locksmith our time is precious and very valuable. We do not appreciate our precious time being wasted.  At James Cardiff Locksmith we find it really annoying people using our highly dedicated Emergency locksmith service as a backup plan.

An example of this would be;- calling one of our dedicated locksmiths out as an emergency and while our locksmith is trying hard to rush to the emergency in question. The customer decides to only now look for the key and finds it. Now the customer is under the belief that they will not have to pay for the locksmiths time as the locksmith is no longer required. This is certainly not true and incorrect. You the customer will be charged the full amount for wasting our time.

On average it takes us 25 minutes to get to most places in Cardiff

 10 minutes to open the majority of locks Cars and Houses 

25 minutes to get to our next Emergency Job

If you have wasted our time we could had prioritized someone else with their emergency so for this there is a Charge for our time. Just because we state no Callout Charge which means we will not add any hidden charges to our prices.

We ask all people to use our Emergency service only as a real emergency when all options have been taken into resolving the emergency. If you decide to get us to come out to use our emergency locksmith service and then when we are on our way only then decide upon asking in a neighbor for the key to your property. 


James Cardiff Locksmith is not a Government company that does not get any government grants or funding from any government agencies.

James Cardiff Locksmith is a Private Company this is independent. NONE OF OUR LOCKSMITH SERVICES IS FREE. 

We charge on all EMERGENCIES jobs which get canceled. This is wasting our time and the term No Callout is referred to no hidden costs or fees on top of the Emergency locksmith service price. 

Valuable Time 

Our locksmiths respect your time as we do our best to get to you as soon as we can and always gives accurate ETA's. We would like the same respect given to us, please. We are human as just as much to you. Please do not use our services as a Maybe or Backup but only use us in a general Emergency Locksmith situation.

Damages - NDE Entry

If we are called out to pick open a lock we will always do our best to non destructively open that lock "NDE".  It is extremely very very rare in which we will successfully open that lock picking and cause any damage to the lock. If later on the key stops working it is more of a case of the lock being very old and worn which has happened and not picking open the lock has caused the lock to break just more of a case of coincidence. We do not guarantee any lock which we pick or pay for damages.  As if we could not open the lock non destructively we would there have to drill open the lock giving the customer an additional charge for fitting a new one. 

The only locks we give a guarantee to is newly fitted locks which we install ourselves. The guarantee is only from the fitting new installation date. 

Insurance Public - Accidents Happen

We hold public liability and other insurance, Like anybody accidents do happen on occasions and there is nothing we can do about this. With most things in the locksmith and Auto Locksmith industry, we have a far greater understanding of how things work and our experience is very good. As this being told still accidents happen. which even happens to the best of us. In the rare case, something does go wrong then we would seek advice immediately from our insurance company to see what is the next step to undertake and take appropriate actions on what to do next.